The Benefits Of Self-Service Contact Center Functionality

Reading Berkshire Management

Listing Number: 107146
Price: Check with seller

Published on 21/03/2024. Modified on 21/03/2024.

Description

If you are considering venturing into the self-service ecosystem with your contact center, there are a couple of key things you should keep in mind.

First things first, self-service is about empowerment and convenience, not simply cost-cutting. The solutions you implement must empower your customers to resolve their issues themselves, and it should never be a chore for them. Always keep in mind that while self-service certainly does offer cost benefits, that is not the end goal here.

Identify the right scenarios for self-service. Not every interaction and customer correspondence can be resolved with an automated system that enables customers to access information and find solutions.

Location

Abbey House, 1650 Arlington Business Park, Theale
RG7 4SA
Reading
Berkshire
England
51.4514358, -1.0660873
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Blackchair
Blackchair
16 active listings
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Last online 6 days ago
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Abbey House, 1650 Arlington Business Park, Theale, RG7 4SA, Reading
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