Opening for Level 2 Support Engineer (SME)

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Opening for Level 2 Support Engineer (SME)

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Opening for Level 2 Support Engineer (SME)
Page Views: 352
Date Added: 23/02/2017
Last Updated: 23/02/2017

Price :

City : London

County :

Country : United Kingdom

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Contact Person : TGC World

Phone :

Web-site: Click Here

Ad ID : 2675937

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Opening for Level 2 Support Engineer (SME) - London, , United Kingdom

Required Skills :

* At least 5+ years’ experience in voice operations & Service Desk

* Significant working knowledge of Avaya IPT or other IPT technologies

* Bachelor’s degree in an engineering field preferred, or equivalent experience,certifications, and training and 5-8 years of comparable work experience

* Proven experience as Technical Leader

* Working knowledge of LAN, WAN, and Data Networks

* Ability to manage customer relationships, their expectations and to understand requirements of the business to ensure they are translated into technical delivery

* Excellent presentation skills

* Ability to deal efficiently with escalations and difficult situations/people under pressure.

* High level of interpersonal, communication, organizational and decision-making skills.

* ITIL V3certification or work equivalent


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