LISTING PHOTOS Click photo to enlarge Page Views: 42 Date Added: 30/07/2008 Last Updated: 30/07/2008 ! Read more about avoiding scams in classifieds Price: 20-25K Description: Location- Colchester, Start- Immediate Support Technician - Accounts General Description: You will be part of a highly skilled team of support professionals that have a focused approach to delivering exceptional customer service. You will handle every support situation in the same way that you would expect if it were you calling in for assistance, plus a little more. Customer retention is one of the biggest drivers to the success of our client and this success is reliant on your professional approach. The environment you work in, the applications and technologies you support and the ethos of this fast moving company make an ideal setting for your career. You will respond to enquiries from our customers received by telephone, email and other media, offering solutions in an efficient and pleasant way whilst maintaining high levels of professionalism and confidentiality. You will undertake more detailed investigations which will require you to work with other members of the team to identify and resolve problems. This may involve the creation of SQL scripts to effect corrections to customer’s data. On occasion, you may be required to visit customer’s offices to deliver services on a face-to-face basis. The role also includes performing upgrades on behalf of users, proactively contacting customers to review their support requirements and feeding back how improvements can be made to both the software and the performance of the team. Key Objectives: • Provide resolutions to customer queries as quickly as is possible within the given time frame • Strive to gain expertise in each of the clients applications, taking the initiative to push your knowledge forward and get involved with new products and projects • Along with the entire team, you will be required to share information and experience for the common good, with everyone benefiting from the team’s experiences and skills • Identify revenue opportunities and “flag” these to the relevant department • Record details of questions and solutions accurately for analyses and knowledge sharing • Apply your technical skills to resolve complex issues Knowledge & Experience: • Experience with SQL Server databases is a highly desirable and candidates should preferably have an understanding of the SQL database architecture, experience in running SQL queries and making updates to data. Report writing against SQL would also be an asset to the role. • An understanding of commercial accounting and general business processes • Working in a customer focused environment • Some experience with SQL scripting or Visual Basic is preferred • An accomplished user of Microsoft Office to a high level • Highly IT literate and some working knowledge of Microsoft operating systems • Communicating via the telephone and in writing • Working as part of a team Key Competencies: • Excellent Communicator • Customer Service • Strong technical and database skills • Planning & Organising • Problem Solving • Process Awareness • Product Knowledge • Resilience and Tenacity • Self development • Team Work Other additions to consider … • Assisting other departments within our clients business o ie QA Dept o User Events o Tech Conference attendance o Assisting with Dealer education where appropriate o • And any other duties as determined appropriate to the role by your Line Manager Please note to qualify you must be AAT qualified or equivalent. Send CV's to Chris@affinityappointments.co.uk City: kent County:   Kent Country:   United Kingdom Contact person:   chris Phone: Web-site: View Map: Click Here to view E-mail: Reply to Ad

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